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faq

Why organic?

Why not! Please visit our why organic page.

How do I care for oh mabel products?

oh mabel recommends that you wash all products separately before use using cold water. We would prefer all products to be line dried however use of a dryer will not damage oh mabel products. Do not dry clean oh mabel bed linen. Even the quilted doona covers can be washed in the washing machine.

You will find that oh mabel organic cotton gets softer and softer with each wash.

What are your sizing guides?

oh mabel sheets and doonas are available in Queen and King Size.

Sizes in Centimetres

(Width x Length)
QueenKing
Flat Sheet245 x 274270 x 274
Fitted + 35cm depth153 x 205183 x 205
Pillow case for sheet set48 x 7348 x 73
Doona Cover210 x 210240 x 210

What is your shipping policy?

We will ship your oh mabel goodies within 3 days of receiving your order. We ship using Australia Post and all shipping costs are capped at $6.95 (within Australia only) so you always know what you will be charged. For international shipping costs, please email info@ohmabel.com.au and we shall calculate postage for you to add to your order.

Should you not receive your order within 7 days, please email us at info@ohmabel.com.au.

What are your payment options?

We use paypal as our merchant for accepting payments, however you do not need to have a paypal account. You can proceed through checkout, via paypal, using your credit or debit card. Alternatively you can email us prior to placing your order at info@ohmabel.com.au to arrange for a direct debit payment.

I received my product and I’m concerned about imperfections.

We feel that the hand crafted style of our bedlinen is part of the charm of oh mabel however if you are not happy with any variations you have found in the stitching, printing or colour of your product, please email info@ohmabel.com.au and we can organise a refund or exchange.

How can I contact you if I have any questions?

We are more than happy to discuss any queries you have regarding oh mabel. Please contact us using our contact page or email info@ohmabel.com.au. Please know that we adore our customers as much as fresh bed sheets straight off the line and will respond to you asap!

Can I feel and compare products prior to ordering?

Check out our stockists page for locations where oh mabel is available in store. If you don’t have a store near you we will happily send you out a swatch or two of the products you are interested in. Please email us at info@ohmabel.com.au for any swatch queries.

What is your return policy?

We can accept any oh mabel returns for exchange or refund if you contact us within 10 days of receiving your order and all items are unused and in their original packaging. Note that we are unable to refund your shipping costs however any exchange that is sent out will not incur additional shipping costs. Please email us at info@ohmabel.com.au.

What is your privacy policy?

Your privacy is important to us, and we only collect and keep information that you provide to us that is essential in completing a successful transaction with you. Should you choose, you can open an account with us where you provide your personal details to enable faster checkouts. These details are kept in our secure database and is used for internal business planning purposes only. We will never give out or sell your personal information that you provide to us. At any time you can log into your account to check or change the accuracy of the information that we hold. Should you opt into receiving our e-newsletter you will be given the opportunity to unsubscribe at any time.

Wholesaling

For wholesale enquiries please send an email to info@ohmabel.com.au.