TAKE AN EXTRA 10% OFF SALE PRICES | FREE AUSTRALIAN SHIPPING OVER $250

FAQs

Why organic?

Why not! Please read more here.

Who is Mabel?

Mabel is my alter-ego.  She is creative and spirited, demanding and soulful.  She is based on how I imagine my Nanna to be in her younger days and always keeps me on my toes.  She likes endless cups of tea, iced vo-vos and has a love hate relationship with her willful red hair.

How often do you release new ranges?

Whenever it takes our fancy!  I design Oh Mabel to be part of your home for a lifetime not a season.  We swap and change things up when inspiration hits rather than follow seasonal cycles.  New products and designs are currently being thoughtfully prepared for limited releases, keep up to date on Oh Mabel creations by signing up to our newsletter.

How do I care for Oh Mabel products?

Oh Mabel recommends that you wash all products separately before use using cold water. We would prefer all products to be line dried however use of a dryer will not damage Oh Mabel products. Do not dry clean Oh Mabel bed linen. 

You will find that Oh Mabel organic cotton gets unbelievably softer and softer with each wash. Oh so dreamy!

What are your sizing guides?

Oh Mabel sheet sets are available in single, king single, double, queen and king sizes.

All sizes described below are in centimetres.  Compare our sheets sizes to standard and international mattress sizes here.

Single King Single Double Queen King
Pillowcase 50 x 73
Fitted Sheet + 40cm depth 90 x 190 107 x 203 137 x 190 153 x 205 183 x 205
Flat Sheet 195 x 260 215 x 275 239 x 260 265 x 280 280 x 280

 

Do you ship internationally?

Yes!  International orders are charged on a country and weight basis so costs will differ.  Our international shipping calculator will give you a shipping rate at checkout.  All local taxes and duties will be the responsibility of the customer.  

What is your shipping policy?

We will ship your Oh Mabel goodies within 2-3 business days of receiving your order. Please note that we live in a rural location and we schedule the road trip to the post office at least 2-3 times per week so same day shipping is not always possible. If you do require urgent shipping please contact us at info {at} ohmabel.com.au and I can advise what is possible. We ship using Australia Post with tracking and/or other reputable courier companies where delivery is quoted as being between 2 to 10 days.  

END OF SEASON SALE 2018: Please note that orders will be shipped within 5 business days. There's a slight delay to work through the many many orders, thank you!

All parcels sent within Australia will be charged a flat rate of $9.50 or FREE SHIPPING for orders over $250.  International orders are charged a flat rate of $55.  Please note that your destination may have taxes and/or duties for goods shipped to you.  These charges are the full responsibility of the customer and will not be refunded or returned by Oh Mabel.com.au.  Best to contact your local postal service if you have any queries on additional charges into your country.  

www.ohmabel.com.au is not responsible for goods that are either damaged in transit or not received. Damaged or lost orders should be resolved with Australia Post or the courier company directly. Replacement of damaged or lost items is made at the discretion of www.ohmabel.com.au.

What is your return policy?

For Change of Mind

We can accept any Oh Mabel returns for exchange or refund if you contact us within 14 days of receiving your order and all items are unused and with their original packaging.  We want to help you get to know your sheets and to make sure the colour and pattern and feel of the fabric is right for you. Pop the sheets on the bed and get a sense of the fit, feel and colour. Just don't sleep on them or wash them if you think you would like to return them within the 14 day period.

An exchange or refund will be for the value of the original order. Please note that we are unable to refund your shipping costs for change of mind returns however any exchange that is sent out will not incur additional shipping costs.

Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of www.ohmabel.com.au.

For workmanship or material faults

We want you to be sleeping comfortably for years to come and so we offer a 12 month warranty for all our products, alongside your Australian consumer law. This warranty covers any workmanship or material faults and does not cover unreasonable use or neglect, normal wear and tear or if you just change your mind.

Please email us at info {at} ohmabel.com.au to arrange an exchange or return or if you have any questions.

What is your Gift Card policy?

Gift Cards purchased for Oh Mabel products are not refundable or redeemable for cash and cannot be used with any other offer.  Gift Cards can be redeemed by using the unique code in the discount option at checkout or emailing sarah@ohmabel.com.au with your name, address and product/s you would like to purchase.  If the total items are priced above the Gift Card value you will be provided options to pay the difference.  The Gift Card can be used over multiple transactions and is not redeemable at Oh Mabel stockists.  The Gift Card is valid 12 months from date of purchase.

What are your payment options?

We use Shopify, PayPal and Afterpay as our merchants for accepting payments. All information received by our merchant partners is encrypted using 128-bit SSL (Secure Socket Layer) certificates.  Oh Mabel does not hold any financial information that you provide us.

Alternatively you can transfer payment for your order via direct debit using our bank details found at checkout. If using direct debit please make sure you use your order number in the reference field so that we can allocate your payment and get your new goodies out to you sooner.

I received my product and I’m concerned about imperfections.

We feel that the hand crafted style of our bedlinen is part of the charm of Oh Mabel however if you are not happy with any variations you have found in the stitching, printing or colour of your product, please email info {at} ohmabel.com.au and we will organise a refund or exchange, as per our our return and guarantee policies.

How can I contact you if I have any questions?

We are more than happy to discuss any queries you have regarding Oh Mabel. Please contact us using our contact page or email info {at} ohmabel.com.au. Please know that we adore our customers as much as fresh bed sheets straight off the line and will respond to you asap!

What is your privacy policy?

Your privacy is important to us, and we only collect and keep information that you provide to us that is essential in completing a successful transaction with you. We will never give out or sell your personal information that you provide to us. Should you opt into receiving our e-newsletter you will be given the opportunity to unsubscribe at any time. Please read our detailed privacy policy.

Wholesaling

We love to hear from stores who adore their customers and gorgeous bedding as much as we do.  For wholesale enquiries please contact us at wholesale {at} ohmabel.com.au and we'll send you out our details.