Shipping & Returns

DELIVERY OF PHYSICAL GOODS

We will ship your Oh Mabel goodies within 2-3 business days of receiving your order. Please note that we live in a rural location and we schedule the road trip to the post office at least 2-3 times per week so same day shipping is not always possible. If you do require urgent shipping please contact us at info {at} ohmabel.com.au and I can advise what is possible. We ship using Australia Post with tracking and/or other reputable courier companies where delivery is quoted as being between 2 to 10 days.  

All parcels sent within Australia will be charged a flat rate of $9.50 or FREE SHIPPING for orders over $150. International orders are charged at $15 for orders under one kilogram (such as our pillowcases and throws) and $30 for all other orders.  International customers are responsible for any local taxes or duties.

Please note that we ship your parcel using ordinary wrapping (recycled poly mailers) to avoid any extra attention on the goodness inside and potentially getting waylaid.

www.ohmabel.com.au is not responsible for goods that are either damaged in transit or not received. Damaged or lost orders should be resolved with Australia Post or the courier company directly. Replacement of damaged or lost items is made at the discretion of www.ohmabel.com.au.

RETURNS AND REFUNDS

We can accept any Oh Mabel returns for exchange or refund if you contact us within 14 days of receiving your order and all items are unused and in their original packaging.  An exchange or refund will be for the value of the original order. Please note that we are unable to refund your shipping costs for change of mind returns however any exchange that is sent out will not incur additional shipping costs.

Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of www.ohmabel.com.au.

Please email us at info {at} ohmabel.com.au to arrange an exchange or return.